Our facility serves a very large indigent patient population. Prior to one year ago, we used another vendor's Reimbursement Software. With DrugAssistant, we have significantly increased our percentage of recovery. Not only have we seen improvements in our recovery rate, we have also reduced cost associated with time consuming manual preparation of paperwork. The ability to link with our Pharmacy system to query orders and now have the ability to complete an entire order by entering only RX number from our pharmacy system. One click gives us the utilization spreadsheet of "Bulk" manufacturers where we were formally spending a tremendous amount of time processing manually each month. We have found the customer service to be outstanding. Our request for alterations and customization for our facility have been handled very quickly. DrugAssistant personnel have been able to offer us many very helpful suggestions which we have implemented and found to have also help improve the success of our Indigent Program. I have found the reporting features to be a manager's dream! We have seen such success with DrugAssistant over the last few years in our outpatient indigent care clinics that we are now implementing and utilizing it to assist us in serving the uninsured, low income clients who may be admitted to our acute care hospital.

The Shannon Medical Center Pharmacy Assistance Program reopened in 2000, and has continued to grow rapidly. After 1 week with Drug Assistant we could see the difference. DrugAssistant has excellent customer service. Updates are timely and on our timetable. They are excellent about adding or tweaking parts of the program to fit into our workflow. I would definitely not recommend trying to operate an Assistance Program without DrugAssistant.

The value of the Drug Assistant program in our quest to serve our clients has been invaluable. We have helped a large number of patients to date and this number is growing on a daily basis. The ability of the Drug Assistant program to increase our efficiency has been instrumental in our growth. In addition the attentiveness and ability of DrugAssistant personnel to maximize the effectiveness of the program for our use has been a godsend. It is with great pleasure that I would strongly endorse those seeking to enhance their use of Patient Assistant Programs to use Drug Assistant. The need and worth of these programs are unmatched and the value of Drug Assistant to enroll and recover prescription medications is tremendous.

I was hired to organize and expand a program for pharmaceutical assistance at a non-profit clinic serving the uninsured, low income clients in our community. Using the DrugAssistant program, I have nearly doubled the number of medications we are able to obtain for our clients in less than six months. The DrugAssistant software is easy to use and understand, but most importantly, I have found the customer service to be outstanding. Each of my requests for alterations and adjustments have been answered with speedy resolution.

I was hired to organize and expand a program for pharmaceutical assistance at a non-profit clinic serving the uninsured, low income clients in our community. Using the DrugAssistant program, I have nearly doubled the number of medications we are able to obtain for our clients in less than six months. The DrugAssistant software is easy to use and understand, but most importantly, I have found the customer service to be outstanding. Each of my requests for alterations and adjustments have been answered with speedy resolution.

Utilizing Drug Assistant to its fullest capabilities has allowed MAP to discontinue manually documenting tracking slips, progress notes, dispensing information and 90% of the information required for reporting purposes. The scanning pen attachment allows MAP to “bar code” our tracking slips and applications so that applications and medications can be tracked by merely “swiping” the bar code which automatically updates the computer files. Our ability to answer patient questions of “where their application is in the system” has been expedited by this process. The time savings for collecting the data and preparing the monthly statistical reports is an estimated 400 hours per year. This has allowed us to decrease our staffing at the YCCHD location from 3.6 FTE to 2.75 FTE. In addition, both Mike Fisher and Richard Westlake are very responsive to our requests and questions. They have made every effort to accommodate our requests, and I have appreciated their assistance and patience with us during this year of transition.

We have been very satisfied with Drug Assistant, and I would not hesitate to recommend them.