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"Our facility serves a very large indigent patient population. Prior to one year ago, we used another vendor's Reimbursement Software. With DrugAssistant, we have significantly increased our percentage of recovery. Not only have we seen improvements in our recovery rate, we have also reduced cost associated with time consuming manual preparation of paperwork. The ability to link with our Pharmacy system to query orders and now have the ability to complete an entire order by entering only RX number from our pharmacy system. One click gives us the utilization spreadsheet of "Bulk" manufacturers where we were formally spending a tremendous amount of time processing manually each month. We have found the customer service to be outstanding. Our request for alterations and customization for our facility have been handled very quickly. DrugAssistant personnel have been able to offer us many very helpful suggestions which we have implemented and found to have also help improve the success of our Indigent Program. I have found the reporting features to be a manager's dream! We have seen such success with DrugAssistant over the last few years in our outpatient indigent care clinics that we are now implementing and utilizing it to assist us in serving the uninsured, low income clients who may be admitted to our acute care hospital.