What are people saying about Drug Assistant?
DA is very user friendly and has a significant number of reports that will can assist in looking at cost diversion. DA has helped our organization tremendously. We have been using the system for over 4 years. We never started a manually process as I could not imagine doing this by hand. We currently manage over 1000 pts. The previous county program was using some home grown process and since we took over we have had an estimated cost savings of 12 million each year for the past 2 1/2 yrs. DA processes approx. 2500 orders/ prescriptions each month and can handle any volume prescriptions. We do primary care drugs for HTN, Diabetes, Mental Health, HIV, oncology, Insulin, Hep B & C, cholesterol, A Fib ect. We are a standalone group with 4 advocates, 2 mail order techs, and staff that work directly with all our network pharmacies. We don't have to deal with specific IT issues with another dept. So IT issues are minimal, any glitches are on our side never on their side. Updates are on an as needed basis, drug manufacturers pap forms updates are very quick. DA users typically communicate with the company for updates and enhancements on a regular basis. Recently they completed a scanning method for financials, and pt communications so they are receptive to making sound changes and editing reports to make your process faster.
I reviewed all the available options and since I am a pharmacist it spoke to me because it looks like a pharmacy dispensing system. Its web based I can take it anywhere, patient’s room, clinic setting, or a community center basically anywhere I can get an Internet connection. Our system is very complicated all prescriptions come to us and we track it and then send it out to the patient.
I remember having a lot of questions and concerns when we started our PAP program, however going with this system was the best decision I ever made.
Our facility serves a very large indigent patient population. Prior to one year ago, we used another vendor's Reimbursement Software. With DrugAssistant, we have significantly increased our percentage of recovery. Not only have we seen improvements in our recovery rate, we have also reduced cost associated with time consuming manual preparation of paperwork. The ability to link with our Pharmacy system to query orders and now have the ability to complete an entire order by entering only RX number from our pharmacy system. One click gives us the utilization spreadsheet of "Bulk" manufacturers where we were formally spending a tremendous amount of time processing manually each month. We have found the customer service to be outstanding. Our request for alterations and customization for our facility have been handled very quickly. DrugAssistant personnel have been able to offer us many very helpful suggestions which we have implemented and found to have also help improve the success of our Indigent Program. I have found the reporting features to be a manager's dream! We have seen such success with DrugAssistant over the last few years in our outpatient indigent care clinics that we are now implementing and utilizing it to assist us in serving the uninsured, low income clients who may be admitted to our acute care hospital.
I was hired to organize and expand a program for pharmaceutical assistance at a non-profit clinic serving the uninsured, low income clients in our community. Using the DrugAssistant program, I have nearly doubled the number of medications we are able to obtain for our clients in less than six months. The DrugAssistant software is easy to use and understand, but most importantly, I have found the customer service to be outstanding. Each of my requests for alterations and adjustments have been answered with speedy resolution.
The value of the Drug Assistant program in our quest to serve our clients has been invaluable. We have helped a large number of patients to date and this number is growing on a daily basis. The ability of the Drug Assistant program to increase our efficiency has been instrumental in our growth. In addition the attentiveness and ability of DrugAssistant personnel to maximize the effectiveness of the program for our use has been a godsend. It is with great pleasure that I would strongly endorse those seeking to enhance their use of Patient Assistant Programs to use Drug Assistant. The need and worth of these programs are unmatched and the value of Drug Assistant to enroll and recover prescription medications is tremendous.
I was hired to organize and expand a program for pharmaceutical assistance at a non-profit clinic serving the uninsured, low income clients in our community. Using the DrugAssistant program, I have nearly doubled the number of medications we are able to obtain for our clients in less than six months. The DrugAssistant software is easy to use and understand, but most importantly, I have found the customer service to be outstanding. Each of my requests for alterations and adjustments have been answered with speedy resolution.
Utilizing Drug Assistant to its fullest capabilities has allowed MAP to discontinue manually documenting tracking slips, progress notes, dispensing information and 90% of the information required for reporting purposes. The scanning pen attachment allows MAP to “bar code” our tracking slips and applications so that applications and medications can be tracked by merely “swiping” the bar code which automatically updates the computer files. Our ability to answer patient questions of “where their application is in the system” has been expedited by this process. The time savings for collecting the data and preparing the monthly statistical reports is an estimated 400 hours per year. This has allowed us to decrease our staffing at the YCCHD location from 3.6 FTE to 2.75 FTE. In addition, both Mike Fisher and Richard Westlake are very responsive to our requests and questions. They have made every effort to accommodate our requests, and I have appreciated their assistance and patience with us during this year of transition.
We have been very satisfied with Drug Assistant, and I would not hesitate to recommend them.
I am would like to thank you for allowing us to use the KYPAP software for prescription assistance. We are passionate about helping uninsured people in our community in Owensboro, Kentucky. With your great software we have been able to serve, twice the number of patients. I know that the physicians in our community appreciate our increase capacity. Thank you again, for helping us, to help others. Many people live a more quality, healthy life because of your partnership with programs like ours.